Welcome to Lemiyu Ltd (“Lemiyu”, “we”, “our”, or “us”). These terms and conditions govern the use of our services. By accessing our website, or using our services, you agree to the terms outlined herein. If you have any questions or concerns, then please contact us:
Info@lemiyu.com
1D Oxford Street, Ripley, DE5 3AG
Lemiyu Ltd offers a range of custom digital solutions for small businesses, which include:
Additional services may be requested, and a formal quote will be provided. No work will commence without formal written consent from the Client unless we deem it to be critical to the client’s wellbeing.
The cost for services will be provided upfront through a formal document or via email. All quoted work will need formal agreement to be initiated; this can again be done via a signature or approval over email (method will depend upon the cost associated towards the request). We reserve the right to request a signed RFQ document where we feel one is necessary, regardless of the amount of the quote.
All invoices are due within 30 days of the invoice issue date. An 8% monthly interest charge will apply to overdue payments and will continue to accrue monthly until payment is received.
Dependent upon the project size and cost, a 25% non-refundable deposit may be required to initiate the project. If required, this will be requested as part of the quotation process. In some instances, whereby expenses are required, the 25% non-refundable deposit may also include 100% of the expense cost added into the deposit cost, resulting in a higher amount.
Please note that all quotes do not include VAT unless explicitly stated.
Invoice payments will be sent to the Client when requesting initial deposit and when project has been finalised and closed (please see Project Closure for more details). Payment can be made via bank transfer or direct debit.
The Client agrees to reimburse Lemiyu Ltd for any reasonable expenses incurred during the execution of services (e.g., domain registrations, asset purchases). Any expenses requiring reimbursement will be pre-approved by the Client through the quotation process or via email approval. Lemiyu will not make any purchases without pre-approval first.
Any tasks or deliverables not explicitly outlined in the original agreement or quotation are considered out-of-scope and may incur additional fees. Any such work will only be undertaken following written approval from the Client and may require a separate quote or agreement. In some instances where multiple small adjustments are made, Lemiyu may reserve the right to charge after a set number of adjustments have been requested.
We will maintain the confidentiality of all proprietary and confidential information provided by the Client. No disclosure of such information will be made without the Client’s written consent, except where required by law.
Lemiyu Ltd operates as an independent contractor and is not an employee, partner, or agent of the Client. We are responsible for our own taxes, insurance, and legal obligations as is the client.
Lemiyu Ltd retains full intellectual property (IP) rights to all assets, deliverables and solutions developed for the Client until final payment is received in full. Any direct adjustments that the Client needs to make to the IP will need to be requested in advance through Lemiyu. Lemiyu reserve the right to decline those requests until full payment has been received, or the out-of-scope requirements process has been adhered to.
Upon full payment, the Client is granted ownership and a non-exclusive license to use, modify and adapt the final deliverables for their own business purposes. However, redistribution, resale, sublicensing, or commercial use of the deliverables outside the Client’s own business operations (without prior written approval from Lemiyu Ltd) is strictly prohibited.
If previous deliverables have been re-used or recirculated without our consent, then we reserve the right to seek additional costs or damages as a result.
Each project includes up to two (2) rounds of reasonable revisions per deliverable, unless otherwise agreed in writing. Revisions are defined as minor edits or adjustments to existing content, layout, or features that do not fundamentally alter the agreed project scope or functionality. Anything outside of these will be treated as major revisions and quoted separately.
Any additional revisions beyond the included rounds may be subject to additional charges, quoted separately. We will always notify the Client in advance if further revisions will incur extra costs.
Repeated or iterative requests that substantially alter the original deliverables, even if submitted within the allocated revision rounds, may be classified as a change of scope and quoted separately
All revision requests must be submitted in writing (e.g., email, messaging) and clearly describe the desired changes. Lemiyu Ltd will review the request to determine whether it falls within the scope of agreed deliverables.
Revisions should be requested within 14 days of receiving a deliverable. Requests made after this timeframe may be treated as new work and quoted accordingly.
Revisions do not include:
All such requests will be considered out of scope and may require a new quote or formal change order.
A project is considered complete once all agreed deliverables have been provided and final payment has been received. Agreed deliverables will be signed off via both parties as part of the standard project lifecycle process, however, Lemiyu reserve the right to sign off on requirements that have been completed as per the agreed brief without formal sign off from the client.
At this stage, the project will be formally closed, and no further work will be undertaken unless a new agreement is arranged. Clients are asked to review and provide feedback within 14 days of receipt. If no feedback is provided within this timeframe, the project will be automatically marked as complete.
Following completion, a 14-day support and handover period is provided. During this time, Lemiyu Ltd will address any minor fixes, answer questions related to the deliverables and support the transition or implementation of the final product. Any requests beyond this period, or outside the original scope, may be quoted separately as additional work.
During this period, support includes minor bug fixes, clarification of deliverables, and assistance with implementing the work provided. This does not include feature additions, redesigns, or integration with third-party platforms unless otherwise agreed. All requests will be reviewed against the finalised brief and will be completed / re-quoted as necessary.
Unless explicitly stated in writing, all websites and digital services provided by Lemiyu Ltd will be hosted using our preferred third-party hosting providers. These include but are not limited to:
For the duration of the working relationship, Lemiyu Ltd will retain full administrative access and control (the “master access”) to all websites, hosting environments, and associated tools required to manage and maintain your digital services effectively.
Upon final payment, where applicable, client access will be upgraded to administration functionality as well which will allow them the same level of control that Lemiyu Ltd has. Lemiyu Ltd will retain full administrative access to continue maintaining and supporting their digital requirements.
Unless otherwise agreed, Lemiyu Ltd will manage hosting and domain registration on behalf of the client using trusted third-party registrars and platforms. These services will remain under Lemiyu’s management until a transfer is formally requested and processed.
Clients are responsible for any recurring fees associated with hosting, domain renewals, or third-party platform subscriptions beyond the initial build or project period.
Clients wishing to migrate hosting or domain management to a third party (including a new agency) must submit a written request with a minimum notice period of 14 calendar days. Lemiyu Ltd will facilitate the transfer process in good faith and may charge a reasonable administrative fee if significant technical work is required.
If at any point a client wishes to revoke Lemiyu’s collaborator or administrative access, this can be done via written request. Lemiyu Ltd may also remove access from clients in cases where payment terms are breached, platforms are misused, or the build is at risk of compromise. Any such decisions will be communicated in writing and in accordance with the terms of this agreement.
Lemiyu Ltd is not liable for outages, data loss, or service issues caused by third-party platforms or providers. We will, however, work to resolve such issues within reasonable means and timelines.
Project files are stored for a minimum of 180 days after project closure. After this period, Lemiyu Ltd cannot guarantee access or retrieval unless a maintenance or storage agreement is in place.
Lemiyu Ltd routinely stores copies of completed project files (excluding sensitive data), including assets and development materials, as part of our internal archiving process. Please note that we will (unless otherwise requested) not hold customer or confidential information.
Both Lemiyu Ltd and the Client agree to indemnify and hold each other harmless from any claims, liabilities, damages, or expenses arising from this Agreement or the use of our services.
Either party may terminate this Agreement with 30 days’ written notice.
If the Client terminates the Agreement, payment for services rendered up to the termination date is required.
If Lemiyu Ltd terminates the agreement, all existing work will be paused and an invoice for all completed work will be sent to the Client. Once the invoice has been paid then the existing work and IP will be transferred to the client as per the Intellectual Property section.
Unless otherwise agreed in writing, Lemiyu Ltd reserves the right to display completed projects or work created for the Client as part of our portfolio, website, or marketing materials. Confidential details or proprietary information will not be disclosed as part of these discussions.
This Agreement is governed by the laws of the United Kingdom. Any disputes arising from this Agreement will be subject to UK jurisdiction.
Clients must notify us of any disputes within 14 days of receiving the invoice. Disputes should be sent to info@lemiyu.com, including details of the issue and supporting documentation.
In the event of any dispute, claim, chargeback, or legal action brought against Lemiyu Ltd, whether by a Client or third party, Lemiyu Ltd reserves the right to recover all legal, administrative, and associated costs incurred in responding to or defending such actions. This includes, but is not limited to, solicitor and court fees, dispute resolution expenses, and internal administrative time billed at Lemiyu Ltd prevailing hourly rate. By engaging our services, the Client agrees to indemnify and hold harmless Lemiyu Ltd against such costs, unless a court of competent jurisdiction finds Lemiyu Ltd to be in material breach of contract.
To the fullest extent permitted by law, Lemiyu Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the total amount paid by the Client for services rendered.
We reserve the right to update or modify these Terms and Conditions. Clients will be notified of significant changes via email or through our website.
Lemiyu Ltd will not be held liable for delays or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, power outages, internet disruptions, pandemics, or government restrictions.
Lemiyu Ltd may engage external service providers (“Partners”) to assist in the delivery of client projects, including but not limited to graphic design, content writing, and web development. These Partners are bound by the following terms when working with or on behalf of Lemiyu Ltd:
Scope of Work: Partner responsibilities are outlined in project briefs and must be delivered within agreed timelines. Any delays or issues must be communicated to Lemiyu Ltd as early as possible.
Independent Contractor Status: Partners operate as independent contractors. They are responsible for their own taxes, insurance, and legal obligations, and are not considered employees or agents of Lemiyu Ltd.
Confidentiality & Communication: All client and project information must remain confidential. Communication with clients must be directed through Lemiyu Ltd unless explicitly authorised.
Ownership & Intellectual Property: All work produced under this agreement shall be the exclusive property of Lemiyu Ltd once payment is made. Partners are not permitted to reuse or distribute project materials without written consent.
Revisions: Partners are expected to provide up to two rounds of reasonable revisions per deliverable. Additional revisions will require separate approval and compensation.
Compensation: Fees are agreed upon in writing prior to work commencing. Payment is issued following satisfactory delivery of the project, with invoices payable within 30 days of receipt.
Indemnity & Liability: Lemiyu Ltd agrees to indemnify Partners against claims resulting from the use of deliverables, unless arising from gross negligence or intentional misconduct by the Partner.
Data Protection: Partners must comply with all relevant data protection laws, including GDPR, when handling any personal or client data.
Termination: Either party may terminate a project agreement with 14 days’ written notice. Work completed up to that date will be compensated accordingly.
Force Majeure & Legal Jurisdiction: Standard force majeure protections apply. This agreement is governed by UK law and any disputes will be resolved through mediation before formal legal proceedings.
These terms exist to protect both you and Lemiyu Ltd. They set expectations, clarify responsibilities, and help ensure smooth, professional projects. If you have any questions, just ask — we’re always happy to explain anything in plain English.
